Customer Service Policy

This Customer Service Policy outlines the standard service guidelines for all customers shopping on our official website, ensuring consistent, professional and fair service for every global user.

 Service Scope

Our customer service team provides full-cycle support including product consultation, order inquiry, shipping status tracking, after-sales problem handling, return and refund guidance, and policy interpretation for all orders placed on the website. All service processes apply to global customers without regional discrimination.

Order Processing Service

All valid orders will be processed and shipped within 1 to 3 business days after payment confirmation. We maintain efficient order review and packaging procedures to ensure timely dispatch of all fidget toy products. The unified settlement currency for all transactions is United States Dollar (USD).

Customer Support Response

We commit to responding to customer service inquiries within a reasonable time frame. All questions related to product details, order issues, shipping problems and after-sales requests will be professionally reviewed and solved by our support team. We adhere to polite, efficient and problem-oriented service standards for all customer communications.

 Service Fairness

All customers enjoy equal service rights regardless of purchase amount, shipping region or order time. Global free shipping is available for all orders, and unified shipping and after-sales rules are implemented for all international and domestic orders.

After-Sales Service Commitment

We support a 60-day return policy for eligible products. Once returned items are received and inspected, refunds will be processed within 5 to 10 business days. Our team will provide full guidance throughout the return and refund process to ensure a smooth after-sales experience for customers.